1. Consumer-Initiated, Inbound-Only Model
Agent Bridge operates a consumer-initiated inbound call model. Consumers call platform phone numbers in response to advertising; the platform then routes the call to a licensed insurance agent. We do not place outbound telemarketing calls to consumers.
2. Traffic-Source Standards
Traffic partners who advertise the phone numbers we route must generate consumer-initiated calls in compliance with the Telephone Consumer Protection Act (TCPA) and the Telemarketing Sales Rule (TSR), and must maintain records of any consumer consent their advertising relies on. We do not accept traffic generated by robodialing, purchased call lists, or incentivized calling.
3. Call Recording Disclosure
Calls routed through the platform are recorded for quality assurance, billing, and compliance. Agents are required to disclose at the start of every call that the call is on a recorded line. See our Privacy Policy for how recordings are used and retained.
4. Do-Not-Call Requests
Any caller may request no further contact at any time — by saying so on a call or by emailing support@agentbridge.life. The number is added to our internal do-not-call suppression list, which is honored across the platform.
5. Questions and Complaints
To raise a concern about a call you received or our calling practices, contact support@agentbridge.life. Please include the phone number that was called and the approximate date and time of the call so we can investigate.